Last updated: September 16, 2026
Frequently Asked Questions (FAQ)
1. What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, in the same condition as received, and returned with all original packaging and included items.
2. How do I request a return?
Please contact us at cs@bb-antiques.jp or use the contact form on our website within 30 days of delivery. Please do not return an item without contacting us first.
3. What are the conditions for a return?
The item must be unused, in the same condition as received, and returned with its original packaging and all accompanying items.
Please note that normal characteristics of vintage, antique, and handmade items are not considered defects when they have been described or shown in the product listing. Please also review our Item Disclaimer before purchasing.
4. Are sale items refundable?
Sale items are generally considered final sale and are not eligible for discretionary returns. This does not affect any rights that cannot be excluded under applicable law, including cases involving an incorrect item or shipping damage.
5. Who is responsible for return shipping costs?
For standard returns, the buyer is responsible for return shipping costs. Original shipping charges are non-refundable.
If the return is due to an error on our part, such as receiving the wrong item, we will cover the reasonable return shipping cost.
6. Do you charge a restocking fee?
We do not charge a percentage-based restocking fee.
However, payment processing fees or currency conversion fees that are not refunded to us by the payment provider may be deducted from your refund, where permitted by applicable law. Only the actual non-refundable amount will be deducted.
7. How do I return an item?
Please contact us at cs@bb-antiques.jp or use the contact form on our website. Once your return request has been approved, we will provide return instructions.
8. What should I do if I receive the wrong item?
Please contact us within 72 hours of delivery. We will arrange the return at our expense and, if possible, send the correct item. If this is not possible, we will issue a refund.
9. What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and send clear photographs of the damaged item, the outer package, the shipping label, and the internal packaging.
Please keep all packaging materials until the shipping claim has been completed. We will handle the claim with the shipping carrier or insurance provider.
10. Can I exchange an item?
Most of our items are unique and irreplaceable. Therefore, we are generally unable to offer exchanges.
11. How long does it take to receive a refund?
Once we receive and inspect the returned item, we will notify you by email. Approved refunds will be issued promptly to your original payment method.
Please note that your bank or card issuer may require additional processing time before the refund appears in your account.
12. What should I do if I have not received my refund?
If we have confirmed that your refund has been issued but it has not yet appeared in your account, please first contact your bank or credit card company, as processing times vary.
If you still have questions, please contact us at cs@bb-antiques.jp.
Overview
Our Return & Refund Policy lasts for 30 days from the date your order is delivered.
To be eligible for a return, please contact us within this period before sending the item back.
Contact Information
For return or refund inquiries, please contact us at:
You may also use the contact form on our website.
Return Eligibility
To be eligible for a return, the item must:
- Be unused.
- Be in the same condition as when received.
- Include all original packaging and accompanying items.
- Be returned in suitable protective packaging to prevent damage during transit.
Normal characteristics of vintage, antique, and handmade items that have been clearly described or shown in the product listing are not considered defects.
For more information about the nature and condition of our items, please review our Item Disclaimer.
Shipping Costs
For standard returns, the buyer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
We strongly recommend using a trackable shipping service. For higher-value items, we also recommend purchasing adequate shipping insurance for the return shipment.
Payment Processing Fees
We do not charge a percentage-based restocking fee.
However, some payment providers do not refund the original payment processing fees, international transaction fees, or currency conversion fees when a transaction is refunded.
Where permitted by applicable law, any such fees that are actually charged to us and are non-refundable may be deducted from the refund.
We will not charge an additional percentage-based restocking fee.
Return Process
If you wish to return your purchase, please contact us at cs@bb-antiques.jp or use the contact form on our website before sending the item back.
After your return request has been approved:
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Please send the item to the return address provided below:
1-8-27-203 Nakazakinishi
Kita-ku, Osaka 530-0015
Japan - Please pack the item carefully and, whenever possible, use the original packaging materials.
- Please clearly indicate “Returned Merchandise” or “Returned Goods” on the customs declaration and accurately complete all customs documentation.
- Please use a trackable shipping service. For higher-value items, we strongly recommend shipping insurance.
- After shipping the return, please send us the tracking number and shipping details.
- Please keep your shipping receipt and proof of postage until the return and refund have been completed.
The buyer is responsible for ensuring that the returned item reaches us safely.
Refund Process
Once we receive your returned item:
- We will inspect the item and confirm its condition.
- We will notify you by email regarding the status of your refund.
- If the return is approved, the refund will be issued promptly through the original payment method.
- Any actual payment processing or currency conversion fees that are not returned to us may be deducted where permitted by applicable law.
- Your bank, credit card company, or payment provider may require additional time to process the refund.
Late or Missing Refunds
If we have confirmed that your refund has been issued but it has not yet appeared in your account, please:
- Check your bank or credit card account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at cs@bb-antiques.jp.
Sale Items
Sale items are generally considered final sale and are not eligible for discretionary returns.
This does not affect any rights that cannot be excluded under applicable law, including cases where an incorrect item was sent or an item was damaged during shipping.
Wrong Item Received
If we accidentally send you the wrong item, please contact us within 72 hours of delivery.
We will arrange the return of the incorrect item at our expense.
If the correct item is available, we will arrange shipment to you. If this is not possible, we will issue a refund.
Items Damaged During Shipping
If your item arrives damaged, please contact us within 48 hours of delivery.
Please provide clear photographs of:
- The damaged item.
- The outer shipping box or package.
- The shipping label.
- The internal packaging and protective materials.
- Any visible damage to the package.
Please do not discard the item, box, or packaging materials until we confirm that they are no longer required.
We will handle the shipping insurance or carrier claim as necessary and will provide you with further instructions.
Exchanges
Because most of our vintage, antique, and handmade items are unique and irreplaceable, we are generally unable to offer exchanges.
Additional Help
For any questions regarding returns or refunds, please contact us at: